July 12, 2012

Xerox eyes UK’s WDS to expand wireless support

Norwalk imaging-products and data-services giant Xerox Corp. is expanding its wireless telecomm technical-support and consulting footprint by acquiring a British firm.

Xerox says it signed a definitive agreement to acquire WDS, a Poole, England, firm that provides technical support, knowledge management and related consulting to the world's largest wireless telecommunication brands.

Price wasn't revealed.

Seventeen-year-old WDS uses a proprietary cloud-based platform, branded GlobalMine, to capture, analyze and manage millions of technical support interactions across thousands of different mobile device types.

WDS uses this data to help clients adjust, in real-time, any systemic issues and/or customer experience problems that their end-users may be experiencing with their devices or service.

WDS has more than 2,000 employees in the U.S., U.K, South Africa, Singapore, Australia and New Zealand.

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