February 25, 2013

Va. firm to run CT health exchange call center for $15M

Connecticut's health insurance exchange is paying a Virginia firm $15 million to handle its call center operations, when the online marketplace becomes operational later this year.

The firm, Maximus, has agreed to a three year contract to run the exchange's consumer contact center operation, which will help guide consumers through the process of enrolling in a health plan.

The firm will help support Connecticut's exchange with its staff in New York as well as a new office it plans to open in Hartford.

The customer contact center will be operational starting in September to respond to preliminary information requests, and then be ready to help individuals with their questions and the enrollment process starting October 1, when the state's insurance exchange goes online.

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