March 22, 2013

Support, flexibility keys to RGP success

Members of the Resources Global Professionals team showing off some book donations at a 2012 team-building event.

When a consultant position opens at Resources Global Professionals, there is no shortage of candidates knocking at the door.

"We usually get about a hundred resumes, interview 10 people, and hire one or two," says Mark Mangino, managing director of the firm's Stamford office. "There is a vetting process to find the right people; those who understand our culture and our business model."

Work flexibility, professional development, and long standing client relationships are just some of the benefits afforded an RGP consultant. The flipside, of course, is that they only get paid when they work, and as such are accountable for their own success. It's a trade off that Mangino says works well.

"We are not commission based, but we are very, very entrepreneurial," he says. "If you prove yourself, we will work with whatever makes you more productive, because in the end that makes everyone more successful."

RGP helps companies grow by sharing expertise in the areas of finance and accounting, information management, internal audit, legal and supply chain. With offices around the world, they serve clients in 66 countries. In Connecticut, 85 consultants, managers, and support personnel operate out of offices in Stamford and Hartford. Consultants, seasoned professionals who are often brought in as referrals from other consultants, have the ability to accept or decline suggested projects.

"We offer 'work choice'," Mangino says. "Nothing is dictated. They can turn down projects for their own reasons and not have it held against them."

When a consultant does move forward on a project, they can rest assured that the next one is already in the works, thanks to the dedication of the office staff.

"They have an entire team working behind them, going after new business," says Marcia Formica, senior director of client services for the company's Hartford office. "We will deploy the whole team to keep consultants where they want to be."

Those efforts can sometimes be enlisted for personal reasons, Mangino adds, thanks to the close-knit atmosphere of the Stamford office.

"If we see a consultant rolling off a project, and we know he or she has two kids in college, we'll spend the time to make sure we get clients for them."

The personal attention found at RGP is seen in times of need as well. In the days following Hurricane Sandy, the company chose to compensate consultants whose pending projects were unable to reach completion. They also donated office space to clients and consultant teams who lost theirs in the storm, and pooled funds to help those personally impacted at home.

In terms of professional development, RGP offers a robust in-house academy for continuing education, in which courses offered are most often dictated by consultant and client needs. "If there is a demand for a certain skill set, we will do the research and add it to the academy, which operates at zero cost to the employee," Mangino says.

"I have never seen anything like it," adds Formica. "They can quickly structure training curriculum for clients, client service teams, and consultants. The academy has mobilized in amazing ways."

RGP exemplifies the notion that employees who are given the freedom and flexibility to create their own work flow, the opportunity to learn and expand, and the support of an equally dedicated business staff will bring success to the bottom line... and enjoy doing it.

"Before RGP, I was with a company where I got to work at 7 a.m. and was out at work functions at least three nights a week," Mangino says. "Here, we understand that people have lives, and that there are more important things in life than being slaves to work."

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