Springfield food chain Big Y, with stores in Connecticut, has signed with an Atlanta audit-software maker whose system has already shown value speeding the grocer's ability to curb retail "shrinkage.''
Wren Solutions didn't disclose Tuesday financial terms of its Big Y pact. But CEO Andrew Wren says its Encapsulon Assessment product is poised to change how retailers track product flow and audit store sales.
Shrinkage is a euphemism for merchandise or sales lost due to insider theft or shoplifting. Miscounting inventory or failing to reconcile what's been sold vs. what's still on shelves also is a persistent headache for retailers.
Big Y already has streamlined and simplified its audit process dramatically with Wren's product, Mark Gaudette, Big Y's director of loss prevention, said in a statement.
Using an app, Big Y's loss-prevention field staff can access the new audit system using an iPad to instantly track stores sales to immediately identify and correct problems, officials said.
The new audit system replaced Big Y's older one that was too slow and labor intensive, officials said.
Big Y has 61 supermarkets in Connecticut and Massachusetts.