October 21, 2016 | last updated October 21, 2016 4:55 pm
2016 Connecticut Family Business Awards: 2nd Place Winner

Hughes Health & Rehabilitation

PHOTO | Contributed
PHOTO | Contributed
Hughes’ founder Dr. Eugene Flaxman’s son Brian and grandson Ross welcome guests to the West Hartford facility located on Highland Street. Brian and his son Ross continue Flaxman’s mission of providing healthcare services in an environment where everyone is treated like family.

Headquarters: West Hartford

Industry: Health care/skilled-nursing facility

Year Founded: 1961

Founder: Dr. Eugene Flaxman

Generation Currently Running Company: First

No. of Full-Time Employees: 167

No. of Part-Time Employees: 42

Family Members Currently Employed at Company: Dr. Eugene Flaxman, founder of Hughes Health & Rehabilitation; Brian Flaxman, assistant vice president, son of founder Dr. Eugene Flaxman; Matthew Wilbur, dietary aide, grandson of founder Dr. Eugene Flaxman and son of Brian Flaxman; Ross Flaxman, summer intern in dietary department, grandson of Dr. Eugene Flaxman.

Company Website: www.HughesHealth.com

Q&A

What are your most significant accomplishments in the last year?

Hughes was one of just three long-term and post-acute care providers in the U.S. that earned the 2016 Gold – Excellence in Quality Award from the American Health Care Association/National Center for Assisted Living, based on the criteria of the nationally recognized Baldridge Performance Excellence Program.

Hughes was selected as a recipient of the Excellence in Action award by the National Research Corp., recognizing long-term care and senior-living organizations that achieve exceptionally high levels of excellence. Hughes became the first skilled-nursing facility in New England to offer Cycling Without Age, a program created in Denmark that provides rickshaw rides for the elderly, and was named one of "America's Best for Extended Care" by the Women's Choice Awards for the third consecutive year. Hughes' Vice President Mark Finkelstein was selected as a top performer for the third time by the American College of Health Care Administration.

How do you instill your family values in your employees?

When Dr. Eugene Flaxman opened the doors to Hughes Health & Rehabilitation in 1961, he worked diligently to ensure that the spirit of family became the method of operations here. Our mission is to provide healthcare services in an environment where caring makes the difference.

Our vision is to be known as the best provider of care in the community. The approach is simple: caring for loved one's family style. This concept is introduced to every employee upon hire with emphasis on compassion and the development of supportive relationships. The mission and vision statement are written on the back of all employees' badges, in the employee handbook, and posted in all offices. They are discussed during staff and department meetings and during performance evaluations.

They are part of the conversations with patients, residents, families, partners, stakeholders, suppliers and the community.

How can Connecticut improve its family business environment?

Connecticut can improve our business environment by providing adequate reimbursement under Title XIX. This is a state that permits nursing-home rates to be determined by the state legislature. It has been eight years since the General Assembly provided a rate increase to these facilities. At the same time it has increased the tax burden and promulgated new regulations and requirements.

This is forcing family owned business to sell to large companies where economies of scale can be realized. Adequate reimbursement and responsible and fair taxation would help immeasurably.

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