May 3, 2017

Frontier narrows 1Q loss

Matt Pilon
Matt Pilon
Frontier's Trumbull Street facility in downtown Hartford.

Frontier Communications, which has a significant presence in Hartford, narrowed its first quarter losses but still saw red ink as the company shed thousands of non-paying customers in three states.

In the period ended March 31, the company reported a net loss of $129 million, or 11 cents per share, compared to a net loss of $240 million, or 21 cents per share, in the year-ago period.

Total revenue in the quarter approached $2.4 billion, compared to $1.4 billion in the year-ago period. The higher revenues were driven by the company's 2016 acquisition of wireline assets from Verizon Communications Inc.

However, the company lost $5 million after purging about 18,000 nonpaying customers from its subscriber rolls in California, Texas and Florida.

"We are executing on a number of initiatives with the goal of enhancing customer experience, reducing churn, stabilizing revenues and generating cash flow," CEO Dan McCarthy said.

Some of those initiatives include integrating back-office systems to allow Frontier to improve customer service and marketing; launching e-commerce sales channels in April to help reduce call center volume; and expanding network capacity to relieve congestion.

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