September 15, 2017

CT AG Jepsen asks Equifax to pause

PHOTO | Contributed
PHOTO | Contributed
State Attorney General George Jepsen.

Connecticut's attorney general and his counterparts in Illinois, Pennsylvania, and the District of Columbia have asked Equifax to stop enrolling people in its fee-based credit monitoring service in the wake of the firm's huge consumer-data breach.

"We believe continuing to offer consumers a fee-based service in addition to Equifax's free monitoring services will serve to only confuse consumers who are already struggling to make decisions on how to best protect themselves in the wake of this massive breach," George P. Jepsen and the attorneys general wrote to Equifax.

"Selling a fee-based product that competes with Equifax's own free offer of credit monitoring services to victims of Equifax's own data breach is unfair, particularly if consumers are not sure if their information was compromised."

Connecticut is co-leading the states' investigation after Equifax publicly disclosed the breach last week that has potentially impacted some 143 million consumers.

Equifax is offering free credit monitoring services in response to the breach, but the attorneys general today objected to Equifax "seemingly using its own data breach as an opportunity to sell services to breach victims," they wrote.

The officials also insist Equifax reimburse fees consumers paid to freeze their credit after the breach.

Equifax could not be immediately reached Friday for comment.

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