January 31, 2018

Yale New Haven Hospital launches new Capacity Command Center

Yale New Haven Hospital (YNHH) has launched a Capacity Command Center (CCC) that combines real-time data analytics with physical co-location of key operational services to enhance coordination, safety, quality, timeliness, and efficiency in patient care, the hospital announced.

The CCC was developed jointly by the Yale New Haven Health Clinical Redesign initiative, the YNHH in-house analytics staff, and Epic in Verona, Wisc.

YNHH said it continues to experience the highest patient volumes in Connecticut, and transfers from other hospitals have substantially increased patient acuity.

The CCC leverages the huge amounts of operational data generated by the Epic electronic health record and generates dashboards that allow nurses, physicians and administrators to react to changing conditions in real time, YNHH said.

Representatives from all relevant operational areas are located in one location to facilitate easy communication and coordination to ensure peak operations at all times, especially when admitted patient volumes are surging, the hospital said.

The dashboards were developed to show a variety of real-time metrics such as bed capacity, bed cleaning turnaround time, patient transport times, delays for procedures and tests, ambulatory utilization and quality and safety indicators. The dashboards, which are visible on the command center screens as well as accessible through Epic by physicians and staff alike, radically increase real-time operational transparency, YNHH said.

The physical co-location of key operational services, like bed management, patient transport, the Emergency Department, environmental services, nursing staffing, and care coordination, has increased collaborative critical thinking because staff can speak in real time about how to make sure patients are in the right place at the right time and receive the care they need, the hospital said.

Hartford HealthCare recently launched what it calls its logistics center to better control the flow of patients to its various hospitals in real time.

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