July 25, 2018

Bradley Airport tech upgrades aim to improve efficiency

HBJ Photo | John Stearns
HBJ Photo | John Stearns
CT Airport Authority Executive Director Kevin Dillon.

Bradley International Airport will continue rolling out equipment at ticket counters and gate kiosks that allow multiple airlines to use the same workstations, in an effort to increase efficiency.

Bradley introduced its CUTE (Common Use Terminal Equipment) system over the last couple of years, according to Kevin Dillon, chief executive of the quasi-public Connecticut Airport Authority, which runs Bradley.

With older systems, only one airline could use a given kiosk. So, if that airline only had, say, one flight in a day, that kiosk would be unavailable to other airlines with more flights. The CUTE system allows other airlines to step in and use the kiosk.

"This maximizes the efficiency of the ticket counter and helps reduce the need for multiple dedicated ticket counters," Dillon said in an email.

The CUTE system consists of three components, Dillon said. They include self-service kiosks, workstations behind the ticket counter and workstations at the gate. There are currently a total of 10 kiosks spread across two ticket counters, 14 workstations spread across three ticket counters, and nine workstations spread across four gates, according to Dillon.

Additionally, Dillon said the CUTE system allows for a faster response when flight schedules change. It makes it easier for flights to change gates, or for airline staff to handle customer questions at gates when changes are made on short notice.

"Ultimately, this system streamlines the processes and benefits our passengers," Dillon said.

Bradley will adopt the technology at an increasing number of gates in the future, Dillon said.

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