Hartford Business.com
February 08, 2012
Browse News by Topic
- Agriculture
- Architecture
- Banking & Finance
- Biotechnology
- Construction
- Economy
- Education
- Energy
- Government & Politics
- Health Care
- Insurance
- Legal
- Manufacturing
- Media & Marketing
- Nonprofits
- Real Estate
- Restaurant & Food
- Retail
- Small Business
- Technology
- Telecom
- Tourism
- Transportation
Data Products
To Do List
- Subscribe to the HBJ
- Check Out Digital Editions
- Signup for HBJ Today & eNews
- Get In The HBJ (PDF)
- View HBJ Business Profiles
- Get Your Company Listed in the HBJ
- View Book Of Lists Info
- Send Us A Press Release
- Add a Calendar Item
- Advertise in the HBJ
- Register for the CT Business Expo
- Update your account information
- View HBJ Special Projects
- Hartford Hardcover Book Details
- HBJ Custom Publishing Division
- Job Opportunities
Awards & Events
- Special Sections
- Event Photos
- Event Videos
- Event Radio Interviews
- 40 Under Forty
- 40 Under 40 Alumni
- Best Places to Work
- Business Champions
- Business Energy Summit
- CFO of the Year
- CT Business Expo
- e-Marketing & Technology Summit
- Health Care Heroes
- Lifetime Achievement
- Social Media Summit
- Women in Business
- Speak at an Event
- Intern with HBJ Events
- Sell Expo Exhibit Space
Hartford managed care provider Aetna Inc.'s concierge customer service call center in High Point, N.C., has been has been recognized by J.D. Power and Associates.
Power audited the service and conducted a random survey of Aetna customers before certifying the call center under its 2009 Call Center Certification Program.
"Earning the J.D. Power and Associates certification is a strong independent testament to Aetna's latest innovation in customer service," said Frank Cobbin, senior vice president of Aetna service operations.
As of Jan. 1, Aetna said more than 700,000 members will be serviced under the concierge service model. Aetna recently added a second full-service concierge operation in New Albany, Ohio.
This article does not currently have any comments