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2022 C-SUITE Honoree Kevin Dillon

Kevin Dillon
Executive Director
Connecticut Airport Authority
Size of organization: More than $190M operating budget, nearly $253M capital budget; 140 employees
More Information

Kevin Dillon is the executive director of the Connecticut Airport Authority, which is the quasi-public agency that owns, operates and develops Bradley International Airport and five of the state’s general aviation airports.

Dillon oversees an airport system that generates approximately $4 billion in total impact for the state’s economy. Day-to-day duties can include overseeing major capital projects to enhance the facilities, negotiating with airlines to start new routes out of Bradley and serving as the safety regulator for all airports across the state.

What have been your biggest professional accomplishments over the past year?

The COVID-19 pandemic hit the tourism and aviation industries extremely hard and restoration of flight activity has been vital to the future of Bradley Airport and the state’s economy. We currently offer service to more nonstop destinations than we did prior to the pandemic and that is because of our strong relationships with the airlines.

We also opened the new $210 million ground transportation center at Bradley Airport. This is a major customer service enhancement for all modes of transportation, but specifically for rental car operations here at the airport.

Best business decision: Restructuring Bradley Airport’s financial model to make it more conducive for airlines to increase activity in Connecticut.

Goal yet to be achieved: Establishment of nonstop service to London.

Guiding business principle: As it relates to your customers, always strive to develop quality services. As it relates to your employees, create an environment where customer service is your No. 1 value. To develop your workforce, work every day to replace yourself.

Best way to keep your competitive edge: Know what your customer wants. Sample the product.

In what ways are you involved in the community?

I currently serve as a board member for the Bradley Development League, which is a consortium of the towns surrounding Bradley International Airport and regional businesses.

I have also recently served as a board member for the MetroHartford Alliance, Connecticut Convention and Sports Bureau and Airports Council International – North America.

Personal touch in your office: I have aircraft models from airline launches and several taxiway light lamps from previous airport employers. I have served in the airport industry across the country for more than 45 years and there is a tradition in the industry to present airport executives with mounted taxiway lights when they either leave for a new opportunity or retire.

Personal side

City of residence: Granby

Hobbies: Golf and woodworking

Last vacation: Caribbean cruise

Favorite movie: “The Great Escape”

The car you drive: Ford Edge

Currently reading: “Against All Odds,” by Alex Kershaw

Favorite cause: Tunnels to Towers Foundation

Second choice career: Law enforcement

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