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October 10, 2022 / 2022 Power 25 Health Care

2022 Power 25 Health Care: John Driscoll

PHOTO | CONTRIBUTED John Driscoll is CEO of Hartford-based CareCentrix.
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John Driscoll is the CEO of Hartford-based CareCentrix, one of Hartford’s fastest-growing private healthcare companies last decade.

Driscoll recently inked a deal that could have major ramifications on the company’s future. Walgreens Boots Alliance Inc., parent to Walgreens pharmacy, recently bought a controlling stake in CareCentrix, a healthcare technology company focused on post-acute and home care that received $24 million under former Gov. Dannel P. Malloy’s “First Five” program.

CareCentrix, founded in 1996, uses advanced analytics and technology to coordinate at-home care for about 19 million patients. It coordinates care on behalf of health insurers and health systems, and has a network of companies that provide nursing, social work and other services.

According to Walgreens, CareCentrix has reduced total cost of care for members by 20%, including a reduction of more than 11% in emergency department use and a 23% reduction in skilled nursing costs.

Driscoll, who has an MBA from Harvard, recently said the new Walgreens connection will allow his company to add prescription management to the home-care services it manages.

The state and city of Hartford have staked a great deal of hope in CareCentrix.

The company last decade received $24 million in grants from the state, in exchange for moving its headquarters from East Hartford to Hartford and agreeing to retain 213 jobs and create another 290 by the end of 2017.

Today, CareCentrix said it has 1,877 employees nationally, 346 of whom live in Connecticut.

CareCentrix currently leases 73,941 square feet in the Stilts Building, at 20 Church St. in downtown Hartford, but the company has been an eager adopter of the work-from-home model. While it will continue to grow its employee rolls in Connecticut and elsewhere, the amount of square footage it occupies in the Stilts Building and at other locations is probably going to shrink, Driscoll acknowledged.

“We are continuing to review our plan, but with a conscious bias toward work from home,” said Driscoll, noting remote work allows the company to hire talent from across the country. “We will keep office space in our key locations like Hartford and Stamford, but I trust they will be smaller.”

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