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November 13, 2023 / 2023 Connecticut's Healthcare Heroes Awards

2023 Healthcare Hero: Juan J. Laboy

Juan J. Laboy, InterCommunity HealthCare Director of Practice Management Department of Primary Care, Psychiatry, and Addiction Medicine Return to the honorees homepage
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Winner Category | Advancement in Healthcare - Prevention

Juan J. Laboy is the director of practice management at InterCommunity Healthcare. He’s held a leadership role for over seven years, previously working in various roles.

He oversees the primary care, psychiatry and addiction medicine departments. He focuses on healthcare transformation, improving access to care and pushing for better outcomes.

What have been your significant contributions to your organization in the past year?

Over the past decade at InterCommunity HealthCare, I have worked alongside an excellent team to support and provide quality, whole-person health care to patients in and out of our community.

As a senior leader, I still get to be an active part of the team, while ensuring that patients receive life-changing care and that our providers have the resources to deliver that care. I have helped streamline processes, reduce administrative burdens and improve patient outcomes.

Our team’s contributions have made a significant difference in many people’s lives, and I am proud to have been a part of such important work.

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Tell us about a challenge in your job that you were able to overcome.

One of the biggest challenges in health care is earning/maintaining patient trust. I work hard to build strong relationships with my patients, ensuring they feel comfortable and confident in our care. By providing transparent and honest communication, respecting privacy and delivering high quality care, I strived to earn and maintain every patients’ trust.

What’s your next major goal and/or challenge?

As someone who cares deeply about my community, my main goal is to help InterCommunity continue growing and reach more people in need. We also offer support and resources for those battling addiction and are committed to introducing everyone to the healing power of our services.

Personal Side

Favorite way to relax: Beachside regardless of weather conditions

Hobbies: Leather crafting, fishing, car enthusiast

Favorite movie: “Good Will Hunting”

Currently reading: “Stumbling on Happiness,” by Daniel Gilbert

Favorite cause: Causes that support better community health outcomes

Fun fact: I’ve been playing the drums since I was in my pre-teen years.

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