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October 16, 2023 / 2023 Power 25 Health Care

2023 Power 25 Health Care: Jeffrey Flaks

Jeffrey Flaks is one of the most influential healthcare leaders in Connecticut, and two of his top priorities in recent years have been downtown Hartford and partnerships.

Late last year, Flaks led the debut of Hartford HealthCare’s new 110,000-square-foot headquarters at 100 Pearl St., which is expected to eventually house 700 employees, providing a major shot in the arm for the Capital City.

Flaks has emerged as one of Hartford’s top boosters.

“This building is about starting a movement in Hartford and for the Capital City to be successful,” Flaks said during a ribbon-cutting event.

Flaks, who has been with HHC since 2004, has helped oversee a gradual transformation of the system into a much larger, decentralized organization with hospitals, physician practices, surgical centers and urgent care facilities spread throughout the state.

Efforts to coordinate that care statewide are centered in Hartford, at HHC’s new downtown headquarters, which serves as a node for scheduling, imaging, electronic health records and other technology in one location.

Flaks oversees a statewide health system that recorded $5.4 billion in operating revenue in fiscal 2022, which represented 28.7% of the operating dollars collected by all Connecticut health systems combined.

While he’s only been CEO for a few years, he played a key role in helping build-out the HHC system.

HHC is the second-largest health system in Connecticut, behind Yale New Haven Health.

With its 2019 purchase of Bridgeport-based St. Vincent’s Medical Center, HHC made a big play in Fairfield County, investing millions to renovate the aging facility. It’s also been aggressive in purchasing physician practices and surgical centers, which has, at times, drawn the ire of competitors, including Trinity Health Of New England.

A key focus for Flaks in the last year has been developing partnerships.

In December, HHC and Connecticut Innovations announced a partnership to support 20 new startups that will have a presence at Hartford HealthCare’s new downtown headquarters over the next few years.

HHC has signed deals with Google Cloud and One Medical, the Amazon-owned subscription-based primary care provider that has agreed to open at least five new offices in Connecticut.

Hartford HealthCare has also recently announced workforce development partnerships with a number of local colleges to fund and support training for in-demand positions, like nurses.

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