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February 20, 2023 / 2023 Power 50

2023 Power 50: 4. Jeffrey Flaks 

HBJ PHOTO | STEVE LASCHEVER Hartford HealthCare CEO Jeff Flaks is leading the health system’s efforts to partner with tech companies to improve patient care.

It’s no secret that many companies have downsized their downtown Hartford presence in recent years amid the growing acceptance of remote and hybrid work. 

Hartford HealthCare CEO Jeff Flaks has taken the opposite approach.  

Late last year he led the debut of Hartford HealthCare’s new 110,000-square-foot headquarters at 100 Pearl St., which will eventually house 700 employees, providing a major shot in the arm for the Capital City. 

Flaks has emerged as one of Hartford’s top boosters. 

“This building is about starting a movement in Hartford and for the Capital City to be successful,” Flaks said during a ribbon-cutting event.

Flaks, who has been with HHC since 2004, has helped oversee a gradual transformation of the system into a much larger and decentralized organization focused on bringing more care into communities across the state.

Efforts to coordinate that care statewide are centered in Hartford, at HHC’s new downtown headquarters, which serves as a node for scheduling, imaging, electronic health records and other technology in one location.

Flaks oversees a statewide health system that recorded over $5 billion in operating revenue in fiscal 2021, which represented 28% of the operating dollars collected by all Connecticut health systems combined.

While he’s only been CEO for a few years, he played a key role in helping build-out the HHC system.

HHC is the second-largest health system in Connecticut, behind Yale New Haven Health.

With its purchase of St. Vincent’s Medical Center in Bridgeport in 2019, HHC made a big play in Fairfield County, investing millions to renovate the aging facility. It’s also been aggressive in purchasing physician practices. 

A key focus for Flaks in the last year has been developing technology partnerships.

In December, HHC and Connecticut Innovations announced a partnership to support 20 new startups that will have a presence at Hartford HealthCare’s new downtown headquarters over the next few years.

HHC also signed a five-year deal with Google Cloud. The partnership will allow HHC to store the health data of more than 1 million patients in the Google Cloud and allow for advanced analytics enabling doctors to potentially better predict patient treatments and outcomes.

Hartford HealthCare also partnered with an MIT professor to launch a new company aimed at reducing patient hospital stays and improving emergency department backups through data analytics.

Find out who else is in the 2023 Power 50.

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