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September 30, 2024 / 2024 Connecticut's Healthcare Heroes Awards

2024 Healthcare Hero: Trinity Health Of New England

Trinity Health  Of New England TogetherTeam Virtual Connected Care Team Members: Nursing teams at St. Francis and St. Mary’s hospitals Team Led by: Lisa Zapatka, Senior Vice President and Chief Nursing Officer, Trinity Health Of New England Return to the honorees homepage
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Winner Category | Innovation

Trinity Health Of New England has advanced the nursing practice through its TogetherTeam Virtual Connected Care, a care delivery model built on the foundation of the Caritas Theory of Human Caring. Under the model, patients are cared for through the collaboration of a direct care registered nurse, partnered with a licensed practical nurse or a nursing assistant, and a virtual registered nurse.

Why was this initiative innovative?

This team approach provides enhanced coordination and comprehensive care for the patient.

We were the first in Connecticut to roll out a care model of this kind, addressing the national nursing workforce crisis head-on. Through this approach, we provide support and mentorship to newer care team members and offer career progression to our more experienced nurses.

This allows us to accommodate caregivers at various stages of their careers, provide a stable and predictable working environment, and help to build a strong pipeline of caregivers to meet future healthcare needs while improving patient care and experience.

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What are some major challenges the organization had to overcome?

Change is never easy. Innovation, however, means we recognize that the old paradigm on how we deliver care requires thinking outside the box.

Virtual Connected Care is a prime example of how we are able to reimagine the way we deliver care, combining the experience of a talented, caring workforce with technology to best meet the needs of our patients.

What’s the organization’s next major goal and/or challenge?

We are proud to have been the leaders in this initiative and continue to explore ways to improve what we have learned through the implementation of TogetherTeam Virtual Connected Care. It is strengthening the care we provide and progressing the nursing profession by employing an innovative nursing care model and allowing nurses to extend their careers beyond their expectations.

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