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September 15, 2020

After June layoffs, S. Windsor’s TicketNetwork not ready to return to full staffing

ticketnetwork signs deal with yelp HBJ File Photo The entrance to TicketNetwork in South Windsor.

The COVID-19 pandemic continues to impact South Windsor’s TicketNetwork, which has informed state labor officials of its second round of temporary layoffs since June.

The online ticket marketplace operator for sporting events and concerts informed 56 workers on Sept. 10 that they would be laid off from Sept. 26 through year’s end, according to a WARN notice submitted to the state Department of Labor late last week.

There is no certainty that the action will be temporary, the company warned. 

“It is with great caution that we give the end date of the lay-off as unknown circumstance regarding governmental restrictions on those things, including social distancing, continue to affect our industry and have already affected our ability to enact an expected recall of employees affected by lay-off in June of 2020,” David Brogan, humans resources director, wrote to DOL.

TicketNetwork laid off 147 employees, also with the intent they all be temporary, on June 20, at the time giving a return date of Sept. 30.

It’s unclear from the recent WARN notice how many of the layoffs, if any, are new and how many are extensions of the June cuts.
The 56 employees hold a wide variety of positions, including customer service, engineering and fulfillment, among others, according to the notice. They are all based at the company’s headquarters at 75 Gerber Road East.

They could join approximately 835,000 Connecticut workers who have filed unemployment claims since COVID-19 struck the state in mid-March.

In a statement Tuesday, TicketNetwork CEO Don Vaccaro said the live entertainment sector will be "very slow" to come back to pre-pandemic levels, due to government regulation on attendance and capacity as well as venues fearing COVID-19 related lawsuits if they reopen.

 "Until then, we are doing as much as we can as a business to limit costs, making improvements to our software products, and developing new business ideas and revenue stream," Vaccaro said. "We look forward to the day where we can welcome back all our valued employees and get back to what we do best."

This story has been updated to include comment from TicketNetwork.

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