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June 3, 2020

Cigna expands free patient visits, virtual and otherwise

Photo | Contributed Bloomfield-based Cigna placed at No. 15 on the most recent Fortune 500 list.

Bloomfield health insurer Cigna says its customers won’t get a bill for virtual or in-person doctor visits, whether they’re related to COVID-19 or not.

Effective immediately, Cigna is waiving patient copays, deductibles and coinsurance for primary, specialty and behavioral in-network visits, whether conducted in-office or remotely through telehealth. 

The offer applies to Cigna’s Medicare Advantage, individual and family health plans nationwide, and is a significant expansion of the insurer’s prior pandemic-related offerings, which included reimbursing providers the same amount for telehealth visits as in-person visits and eliminating cost sharing for COVID-19 tests and treatment.

Cigna did not disclose how much it expects to lose from the expanded offerings, which will be in effect through the end of 2020 for Medicare Advantage customers and until the end of applicable state and federal public health emergencies for the other types of plans.

"COVID-19 has affected all age groups – physically, financially and emotionally," Brian Evanko, president of Cigna's government business, said in a statement. "We want everyone to focus on getting and staying well – including those being tested for and diagnosed with the virus and their loved ones – and not having to worry about how they will access or afford the care and services they need."

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