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February 29, 2024

CNET ranks Frontier Fiber best overall internet service provider in CT; Xfinity named best cable provider

Contributed Frontier's new headquarters in Dallas.
By Andrew Larson

Frontier Fiber has been named the 2024 best overall internet service provider in Connecticut by CNET, a technology website that reviews consumer products and services.

Frontier Communications, which has an office in Norwalk, began expanding its fiber optic network in Connecticut in 2022, with the goal of making the ulta-fast service available to 90% of its customers by 2026 through an $800 million investment in infrastructure.

CNET’s experts used a methodology that included speed, pricing, customer service and overall value to evaluate internet service providers in Connecticut.

They found that Frontier “offers low, stable pricing on fast, symmetrical speeds and simple service terms that include equipment rental and unlimited data at no extra cost.”

According to CNET, Frontier offers speeds up to 5 Gbps (gigabits per second) starting at $155 per month, which is fast, but not the fastest overall speed. Optimum also offers fiber internet in Connecticut with speeds up to 8 Gbps.

Frontier also has a lower-tier Fiber 500 plan which starts at $25 per month for the first year (then becomes $60 per month) with speeds of up to 500 Mbps. 

Frontier also beat fiber provider GoNetSpeed, which has been aggressively expanding in Connecticut. 

GoNetspeed offers 500 Mbps plans starting at $40 per month, but is only available to about 13% of Connecticut households.

CNET found that Xfinity provides the best cheap internet in Connecticut, with service starting at $25 per month for up to 200 Mbps (megabits per second).

Cox, the third-largest cable internet provider in Connecticut, offers speeds of 100 Mbps to 250 Mbps for $50 per month. But its plans come with a monthly data cap of 1.25 terabytes.

In its review, CNET drew a distinction between Frontier’s DSL internet, which tends to be slow with spotty reliability. The only upside of DSL is that it’s available almost everywhere.

But Frontier Fiber is a different animal, with CNET saying it would recommend the product over any other connection type in Connecticut due to its overall speed and value.

“A few years ago, we set out to become a better internet company,” said Paul Kirchhoffer, senior vice president of operations at Frontier. “Our product and our service are now industry-leading and widely available in Hartford.”

Xfinity was ranked the best cable internet in Connecticut and T-Mobile Home Internet was ranked the top wireless internet in Connecticut.

Frontier moved its headquarters from Norwalk to Dallas last year, but maintains an office presence in Connecticut.

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