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September 9, 2022

CT Paid Leave Authority approves nearly 34,000 claims during first eight months

By Andrew Larson

The state’s paid medical and family leave program has issued $157 million in benefits and received 63,405 claims from Jan. 1 through Sept. 2, the Connecticut Paid Leave Authority announced.

The new program, funded through a 0.5% payroll deduction, began accepting applications on Dec. 1, 2021. 

Of the claims received, 50% were for a person’s own serious health condition, 15% for pregnancy, 41% for bonding, 11% for caring for a family member and 3% for other reasons, including family violence and military service.

The average time for an initial decision to approve or deny a claim, once complete information was received, was eight days, the authority said.

The Connecticut Paid Leave Authority had made 54,048 decisions as of Sept. 2, including 33,989 approvals and 20,059 denials.

The top reason claims were denied was that the requested documentation was not received.

Also, the Connecticut Paid Leave Authority fielded 259,147 customer services calls, with 85% being answered within 30 seconds.

“Connecticut’s paid leave program is funded entirely by the workforce it supports,” said Connecticut Paid Leave Authority CEO Andrea Barton Reeves. “We at the CT Paid Leave Authority have a commitment to that workforce to keep them updated on how the program is doing and so plan to issue periodic updates like this one on our performance.”

To apply for paid leave, workers can create an account at ct.gov and submit their claim or call 877-499-8606 between 8 a.m. and 8 p.m., Monday through Friday. For more information, visit ctpaidleave.org.

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