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September 8, 2021

Eversource to resume service disconnections this month; hardship cases remain shielded

Photo | Contributed A domestic digital electricity meter.

Eversource Energy says it will resume service shutoffs for non-payment of bills on Sept. 15, when the state moratorium on disconnections — in place since the beginning of the COVID-19 pandemic — expires.

In a statement, Eversource officials emphasized the company will not disconnect residential customers identified as having a financial hardship. They also urged ratepayers to explore payment assistance programs and to contact the utility directly to get enrolled.

“While service disconnections for non-payment have been suspended for nearly 18 months, we understand the challenges some of our customers may still be facing,” said Jess Cain, Eversource’s vice president of customer operations. “The last thing we want to do is disconnect anyone’s service, but the fact is unpaid energy bills increase costs for all customers.”

Eversource offers several payment plans to ratepayers, including the New Start program, which forgives overdue balances for electricity service as monthly budget payments are made, and the Matching Payment program, which offers monthly payments on heating and electric charges as low as $50. The utility is also continuing its COVID-19 Payment Plan, in which all Eversource customers — regardless of financial need — can pay off their past-due balance over a period of up to 24 months with no interest charges and no down payments.

Additionally, residents who heat their homes with either gas or electric power and who qualify for hardship status cannot have their service terminated during the winter shutoff moratorium, which lasts from Nov. 1 to May 1.

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