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Connecticut’s Department of Motor Vehicles, which became a bit of a punching bag during the recent gubernatorial campaign, said it’s saved state residents about 19 years worth of their time since a new telephone system went live in May 2017.
Outgoing Gov. Dannel P. Malloy and potentially outgoing DMV Commissioner Michael Bzdyra (Gov.-elect Ned Lamont has not yet nominated a DMV commissioner) said Thursday that the customers who have called the DMV since the new system went live last spring have saved an estimated 10 million minutes of time waiting on the phone, due to the fact that 71 percent of callers have opted to use a call-back feature that lets them select a good time for the DMV to reach them.
The DMV Telephone Center, open weekdays from 8 a.m. to 4 p.m., receives approximately 2,700 calls a day, according to the agency.
The state Bond Commission OK’d $1.6 million for the new phone system in 2016. It’s the first substantial upgrade in over 20 years, Malloy said.
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