Please do not leave this page until complete. This can take a few moments.
Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer satisfaction that in part ties executive compensation to the results.
“The health care system in America needs to be better, and we have challenged ourselves to help lead and drive systemic change,” said David M. Cordani, chairman and CEO of The Cigna Group.
Cigna said it has established five areas of focus and taken several specific actions to improve the value it provides to its millions of customers. These include:
Cigna said that, in order to ensure alignment in priorities and greater accountability, it will tie its leaders’ compensation to improving customer satisfaction.
Cigna Healthcare announced it is taking the following specific actions:
In addition, starting in early 2026, The Cigna Group said it will publish an annual customer transparency report to make its progress toward its commitments clear. The report will include information about how the company facilitates customer care, including details about its services and resolution statistics.
As part of its broader effort, The Cigna Group also committed to providing an annual personalized summary to customers about how they benefit directly from the discounted prices negotiated by Express Scripts, while also providing an annual standardized report to plan sponsors disclosing costs and pharmacy claim-level reporting.
To support the effort, The Cigna Group has created the office of excellence and transformation. The office will work to shape the company’s response to improving the health of its customers and to ensure accountability.
The office will be overseen by Dr. David Brailer, Cigna’s executive vice president and chief health officer. Also, Chris DeRosa will assume a new role leading the office, reporting to Brailer. DeRosa, who currently serves as president, U.S. Government, for Cigna Healthcare, will continue to oversee the company’s Medicare businesses through its sale to HCSC, which is expected to close in the first quarter.
“We are committed to implementing tangible actions across our company to help drive better health outcomes and health care experiences,” Cordani said.
The Hartford Business Journal 2025 Charity Event Guide is the annual resource publication highlighting the top charity events in 2025.
Learn moreHartford Business Journal provides the top coverage of news, trends, data, politics and personalities of the area’s business community. Get the news and information you need from the award-winning writers at HBJ. Don’t miss out - subscribe today.
SubscribeDelivering vital marketplace content and context to senior decision-makers throughout Connecticut ...
All Year Long!
The Hartford Business Journal 2025 Charity Event Guide is the annual resource publication highlighting the top charity events in 2025.
Hartford Business Journal provides the top coverage of news, trends, data, politics and personalities of the area’s business community. Get the news and information you need from the award-winning writers at HBJ. Don’t miss out - subscribe today.
Delivering vital marketplace content and context to senior decision-makers throughout Connecticut ...
All Year Long!
In order to use this feature, we need some information from you. You can also login or register for a free account.
By clicking submit you are agreeing to our cookie usage and Privacy Policy
Already have an account? Login
Already have an account? Login
Want to create an account? Register
In order to use this feature, we need some information from you. You can also login or register for a free account.
By clicking submit you are agreeing to our cookie usage and Privacy Policy
Already have an account? Login
Already have an account? Login
Want to create an account? Register
This website uses cookies to ensure you get the best experience on our website. Our privacy policy
To ensure the best experience on our website, articles cannot be read without allowing cookies. Please allow cookies to continue reading. Our privacy policy
0 Comments