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July 24, 2014

TicketNetwork will pay $750K to settle consumer protection probe

Oablo Robles TicketNetwork's South Windsor headquarters.

South Windsor sports and entertainment ticket vendor TicketNetwork will pay $750,000 to settle allegations it violated trade and consumer protection laws, the state’s attorney general and consumer protection officials announced.

Alongside TicketNetwork, its partners Ryadd Inc. and SecureBoxOffice LLC also consented to payments of $550,000 and $100,000, respectively.

The attorney general and Department of Consumer Protection joined the U.S. Federal Trade Commission in alleging that the companies created the impression through their website design and marketing that their websites were official websites for venues and other entities that sell tickets at face value. In truth, the websites were part of the secondary ticket market, which generally resells tickets at higher prices, officials said.

The consent orders ban each company from using venue names in their URL addresses and from using photos or logos of venues deceptively. They will also be forbidden to use the word “official tickets” and similar phrases in their advertising and other materials.

Each must also disclose to consumers that their website is a resale marketplace, rather than a venue or box office and that ticket prices may exceed face value.

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