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August 6, 2020

UI projects most customers will have power by Saturday

PHOTO | Courtesy United Illuminating

United Illuminating said Thursday it expects to have a majority of customers still without power restored by the end of Saturday.

The Orange-based company, a subsidiary of Avangrid, said additional crews — including personnel from UI’s sister company, Central Maine Power — will be helping the approximately 580 UI, contractor and mutual assistance field personnel already working to restore power.

Tuesday’s Tropical Storm Isaias left thousands without power around the state.

Some customers may still be without service through the weekend, and restoration work will be substantially complete by the end of the day Monday, according to UI.

The utility serves 17 towns and cities throughout the New Haven region. 

Tony Marone, UI’s president and CEO, said the company appreciates how challenging extended outages have been, particularly with so many people working from home due to the pandemic.

"We understand it may not be welcome news that some customers may still be without service this weekend. We ask customers to plan accordingly,” he said.

As of 2 p.m. Thursday, some 50,000 UI customers had their power restored, while 73,000 remained without service.

To report an outage, visit or call 800.722.5584 (800.7.CALL.UI).

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