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Sponsored by: Dale Carnegie
May 6, 2025 Business Profiles 2025

Dale Carnegie

We are living in an era of unprecedented technological change. The rapid evolution of artificial intelligence is reshaping industries, automating processes and transforming the way we work. While these technologies undoubtedly make life more convenient, there’s one common frustration that persists: How often have you found yourself shouting at the phone or typing furiously into a chat box, “I just want to speak to a human!”?

Five years after the pandemic, we are seeing a resurgence in the demand for human interaction. Across all industries, leaders and individuals are emphasizing the importance of meaningful human skills and connection. In fact, a Dale Carnegie survey showed that three-quarters of employees feel that soft skills are the key to staying relevant.

While there is a perception that AI and automation will replace jobs, the research suggests otherwise. With an ageing population and a looming talent shortage, the demand for human-centric skills is actually increasing. A recent study by the World Economic Forum predicts that while technology will displace some jobs, it will create even more, particularly in roles requiring interpersonal skills, creativity and problem-solving. AI can handle repetitive tasks, but it cannot replicate emotional intelligence, empathy or critical thinking – qualities that define human connection and leadership.

Bob Dickson, president of Dale Carnegie Connecticut, stresses this point: “Don’t be fooled by the term ‘soft skills.’ That does these critical capabilities a huge injustice. The rate of technological change is so rapid that traditionally labelled ‘hard skills’ can quickly become obsolete. In contrast, ‘soft skills’ such as critical thinking, effective communication, adaptability, leadership, teamwork and emotional intelligence are not only transferable but are key differentiators in the modern workplace. These skills build trust, drive collaboration, and ultimately set individuals and businesses apart.”

Investing in Human Potential

The great news is that these skills can be taught and developed. Dale Carnegie is probably best known for his book “How to Win Friends and Influence People,” but since 1912, it has also been a world-renowned training organization, with over 10 million participants worldwide, training in more than 80 countries and 30 different languages.

“While our training methods continually evolve, our principles remain the same: People are your greatest asset, and investing in their growth not only enhances their skills, confidence and well-being, but also strengthens workplace engagement and long-term success,” Dickson said.” As Dale Carnegie once said, ‘People support a world they help create.’”

Professional Development as a Responsibility

Looking after an employee’s and our own well-being includes continuous development. Just as we invest in a personal trainer to maintain our physical health, we must do the same for our professional growth. Ongoing learning, coaching and training should not be seen as optional but as a fundamental responsibility shared by both managers and individuals. The businesses that recognize this will not only build stronger, more resilient teams but will also thrive in a future where human skills remain the most valuable asset of all.

Learn more about Dale Carnegie by visiting www.dalecarnegie.com

PHONE: (203) 723-9888


WEBSITE:
CONNECTICUT.DALECARNEGIE.COM


TOP EXECUTIVE: BOB DICKSON, PRESIDENT


PRODUCT OR SERVICE:
PROFESSIONAL DEVELOPMENT AND EXECUTIVE
COACHING FOCUSED ON LEADERSHIP,
COMMUNICATION, SALES, PRESENTATIONS, AND
INTERPERSONAL SKILLS TO ENHANCE BUSINESS
PERFORMANCE AND PERSONAL GROWTH


YEAR FOUNDED: 1912