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Sponsored by: Robert Miller Reporting
May 6, 2025 Business Profiles 2025

Robert Miller Reporting

Digital technologies may be able to record and play back what we say with increasing accuracy. But they lack the human touch that is essential in high-stakes settings like courtrooms.

That’s why, even after more than four decades in the court reporting business, Robert Miller is bullish about the industry’s future. Artificial intelligence can enhance the capabilities of human court reporters, who are tasked with taking verbatim notes of courtroom proceedings, legal depositions and other matters. But it will not replace them, said Miller, a longtime court reporter and the founder of Robert Miller Reporting Services in West Hartford.

“We are the gold standard,” he said.

Miller should know. He has worked in court reporting for more than four decades, a career he pursued with vigor following a suggestion from his mother. After about a dozen years, he started his first company with a partner and grew it to more than 30 court reporters. After his partner retired, Miller started Robert Miller Reporting Service and has no plans to slow down.

“I enjoy the work; I enjoy meeting people; I enjoy the challenge,” he said.

The industry faces no shortage of challenges. Technological advances like digital recording and voice-to-text software have disrupted the traditional stenography model. National competitors also have been cropping up. Meanwhile, an aging workforce and lack of new entrants threaten to exacerbate an existing labor shortage. The U.S. Department of Labor forecasts a 7% increase in the need for court reporters by 2029

Miller has responded by diversifying the business, incorporating technology, stressing the benefits of using reliable and experienced local providers, and encouraging young people to take up the profession.

Court reporting is not limited to taking depositions or transcribing court sessions. It can also include captioning services for high-profile events like the Super Bowl and working with schools to provide services for students who are hard of hearing.

Even as it diversifies, the company’s core clients remain law firms and courts, where competition with national providers is acute. But while larger firms may appear to offer lower costs, the reality is more complicated, Miller said.

They often tack on additional fees and use local reporters who they may or may not know. Robert Miller Reporting taps into a network of familiar, seasoned independent court reporters with skills that match each assignment. The approach is particularly crucial in specialized areas like medical malpractice, where familiarity with complex vocabulary is key.

“If you get someone who is not really savvy on that terminology, you’re going to have a problem,” said Miller.

To cultivate the next generation of court reporters, the firm is actively engaged on several fronts. Robert Miller Reporting is working to establish a scholarship fund for students who are interested in the industry. The firm also is in partnership with GEAR UP CT to raise awareness about the profession with local high schools and community colleges, highlighting the industry’s earning potential and flexibility. Miller has traveled to take depositions in the Dominican Republic, Puerto Rico and the South of France, among other destinations.

“The sky is really the limit as far as this profession is concerned,” Miller said.

ADDRESS: 1000 FARMINGTON AVE.,
SUITE 103; WEST HARTFORD, CT 06107


PHONE: (860) 269-9191


WEBSITE: MILLERREPORTING.COM


TOP EXECUTIVE: ROBERT MILLER


PRODUCT OR SERVICE:
COURT REPORTING


NO. OF EMPLOYEES: 5


YEAR FOUNDED: 2021